Refund policy

Misty Pond Alpaca Store – Return Policy

At Misty Pond Alpaca Store, we take great pride in the quality and care that go into each of our alpaca products. Every item is crafted and packaged with attention to detail to ensure you receive something truly special.

Because of the handmade and limited nature of our products, all sales are final. We kindly ask that you review your order carefully before completing your purchase—especially sizes, colors, and quantities—to make sure everything is just right.

If you receive a damaged or incorrect item, please contact us within 3 days of delivery, and we’ll be happy to make it right.

Thank you for supporting our small family farm and for understanding our policy. Your purchase helps us continue caring for our alpacas and creating beautiful, sustainable products.

— The Misty Pond Alpaca Store Team 🦙💙